- 9692067389
- support@rockypayzcart.shop
At Rockypayz Cart, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
All orders are processed after successful payment confirmation. Orders are typically processed within 1-2 business days, excluding Sundays and public holidays.
Orders are shipped through our trusted courier partners after successful order confirmation and payment verification. Most orders are delivered within 7-10 business days from the date of dispatch. Delivery timelines may vary depending on the shipping destination, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping charges, if applicable, will be displayed during checkout before payment. Any shipping charges paid at the time of placing the order are non-refundable unless the return is due to our error.
Once your order is shipped, you will receive a confirmation email or SMS containing the tracking details, allowing you to monitor the shipment status.
Please ensure that the shipping address and contact details provided during checkout are accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.
While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, natural disasters, public holidays, strikes, transportation issues, or other circumstances beyond our control. We appreciate your patience in such situations.
Our courier partners will make up to two (2) delivery attempts to deliver your order. If the delivery cannot be completed due to the recipient's unavailability, an incorrect or incomplete shipping address, or failure to respond to the courier, the order may be returned to us. In such cases, re-shipping charges may apply before the order can be dispatched again.
If your package appears damaged or tampered with at the time of delivery, please refuse the delivery if possible or contact our customer support within 24 hours with photographs of the package and product.
If you have any questions regarding shipping or delivery, please contact our customer support through the Contact Us page. We will be happy to assist you.
Phone: 9337468048
Time: Monday - Friday (9:00 - 18:00)
