Refund & Cancellation Policy

At Rockypayz Cart, we are committed to providing a secure and hassle-free shopping experience. This Refund & Cancellation Policy explains the circumstances under which orders may be cancelled and refunds may be issued. By placing an order on our website, you agree to the terms set out below.

1. Refund Eligibility

A refund may be approved in the following situations:

You receive a damaged or defective product.
You receive an incorrect product that does not match your order.
The product is missing essential parts or accessories.
Your prepaid order is cancelled by Rockypayz Cart before shipment.
Your prepaid order cannot be delivered due to reasons attributable to us or our courier partner.

2. Cancellation Policy

Orders may be cancelled before they are shipped.
If a prepaid order is cancelled before dispatch, a full refund will be initiated to the original payment method.
Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned in accordance with our Return Policy.
Cash on Delivery (COD) orders may be cancelled before dispatch without any cancellation charges.
Rockypayz Cart reserves the right to cancel any order due to product unavailability, pricing errors, payment verification issues, suspected fraudulent activity, or circumstances beyond our control. In such cases, prepaid customers will receive a full refund.

3. Return Conditions

To qualify for a refund, the returned product must be unused and in its original condition, along with its original packaging, accessories, manuals, tags, and invoice (where applicable). All returned products are subject to inspection before a refund is approved.

4. Non-Refundable Cases

Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
Products returned without original packaging, accessories, or required documentation.
Return requests submitted after the applicable return period.
Products that have been used, altered, or intentionally damaged after delivery.
Digital products, gift cards, downloadable items, customized products, or products marked as non-returnable.
Requests based solely on a change of mind after delivery, unless otherwise specified on the product page.

5. Return Request

If you receive a damaged, defective, or incorrect product, please contact our customer support within 7 days of delivery. Kindly provide your Order ID along with clear photographs or videos of the product and packaging to help us process your request promptly.

6. Refund Process

Once the returned product is received and successfully inspected, your refund request will be processed. Approved refunds will be credited to the original payment method within 5–7 business days. The actual credit time may vary depending on your bank or payment service provider.

7. Customer Unreachable

If a prepaid order is returned because the customer is unavailable, unreachable, refuses delivery, or provides an incorrect or incomplete shipping address, we will attempt to contact the customer using the registered mobile number or email address.

If the customer does not respond within 30 days from the date the returned shipment is received by us, the order will be treated as cancelled. The refund will be processed to the original payment method after deducting applicable shipping, return shipping, and handling charges, if any. If the customer contacts us within this period, we may arrange re-shipment upon payment of the applicable shipping charges.

8. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact our customer support through our Contact Us page.

Phone: +91 9337468048
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM